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Website Terms and Conditions of Use


This website is owned and operated by:


TUIA S.r.l.
Legal and Operational Headquarters: 
Tuia s.r.l. via Nazionale per Teramo 123/A, Unità di Colleranesco 64021 (TE) Italia
Codice Fiscale/Partita IVA: 02067990446
Tel: 0039 3208532789
e-mail: info@tuia.it
Pec: tuia@certificata.org


Sales on this website are regulated by these General Sales Conditions (in accordance with Italian law and in particular Italian Legislative Decree 70/2003 relative to e-commerce and Italian Legislative Decree 206/2005 specifically as regards the regulations regarding distance selling) along with the specific sales conditions. Therefore, we urge the Customer to read the sales conditions carefully before placing an order. Eventual modifications or new sales conditions will be promptly communicated to the Customer, will be effective from the moment of their publication on the website and will be applied exclusively to sales concluded after their publication. The placing of an order by the Customer indicates their acceptance of the sales conditions in force at the time of the purchase. 



MODIFICATIONS TO THE SERVICE

TUIA s.r.l. reserves the right to modify or deactivate, temporarily or permanently, the Service (or any of its parts) at any time, with our without notifying the User. 
The User agrees that TUIA s.r.l. cannot in any way be held responsible towards the User or towards third parties for the modification, the suspension or the deactivation of the service.



INFORMATION ABOUT THE TRADEMARKS AND THEIR USE

The name, the trademark, the logo, the images or other multimedia content, the interface and the graphic layout of www.tuia.it, the service marks along with all of the other names, trademarks, logos, images and multimedia content regarding the service are registered trademarks and brands owned by TUIA s.r.l. The User agrees to not use said Trademarks in any way without the express written consent of TUIA s.r.l. All of the other trademarks on the site are property of their legitimate owners. 



ACCOUNT AND PASSWORD

At the end of the registration process the User obtains an account (a username) and a password. The User is wholly responsible for all of the activities carried out through their use. Therefore, the User agrees to: 

a) immediately notify TUIA s.r.l. of any unauthorized use of said password or account as well as any other violation of the security regulations that they become aware of; 

b) log out of their account at the end of every session. TUIA s.r.l. can and will not in any way be held responsible for eventual damages deriving from the failure to respect this article.

The User understands that, for the purpose of regulating access to the service, their authentication is stored exclusively for the verification of the username and password used by the User. The User is thus responsible for the protection and the correct use of their username and password in order to access the service, along with any consequent damages or harm to the operator or third parties, that might derive from the incorrect use, the loss, the theft and/or compromising of the privacy of the username and password utilized by the User. 
All of the operations carried out and the requests made with the User’s username and password are automatically attributed to the User, without exception. The User recognizes that TUIA s.r.l. can at any time provide proof of the operations made by the User and – even more generally – of the relationship with the User, and that this proof can also be gathered from the system and from the programming procedures used to regulate access to the service. 



CONCLUSION OF THE CONTRACT

The order sent by the Customer to TUIA via Internet must be completed in all of its parts and must contain the elements necessary to identify the Customer and the products ordered along with the delivery destination, or the order becomes null and void. TUIA S.r.l. will send the Customer, via e-mail, an order confirmation, containing a link to the applicable sales terms and conditions. 



CHARACTERISTICS AND AVAILABILITY OF PRODUCTS

Under certain circumstances, TUIA S.r.l. might not be able to guarantee the availability of all of its products and cannot therefore be held responsible for the temporary unavailability of one or more products. With the exception of the following agreed upon article (Right of Withdrawal) the transmission of the order on the part of the Customer is considered to be an acceptance of any eventual partial shipment, limited to available products among those ordered, as well as a waiver of the right to request reimbursement and/or compensation. TUIA S.r.l. agrees, moreover, to promptly inform the Customer of the eventual unavailability of the product ordered.



RIGHT OF WITHDRAWAL

The customer has the right to withdraw from the contract, without any penalty and without specifying the reason, within 10 working days of the delivery of the purchased product or products, as is more fully explained in the appropriate paragraph. 



SHIPPING METHOD, TIME AND COSTS 

TUIA S.r.l. delivers the products ordered by the Customer through its trusted courier, whose delivery times for North-Central Italy are approximately 24 hours and 48 hours for small towns and the rest of Italy (excluding Saturday, Sunday and Holidays). The shipping costs vary depending on the volume and the weight of the merchandise and are calculated automatically during the check-out phase in the “shopping cart” section of the website. 



PRICES AND PAYMENT METHODS 

The prices of the products indicated in the various sections of the website include VAT taxes. The applicable prices are those indicated on the website at the time of the Customer’s order. The price of each single product are susceptible to fluctuations and, therefore, as the prices indicated on the website change, they automatically annul and replace those previously indicated. The price of the products purchased, together with the cost of door delivery, must be paid by the Customer according to the methods indicated during the check-out phase in the “shopping cart” section of the website (mainly via bank transfer, COD and credit card). 



WARRANTIES AND RESPONSIBILITY

TUIA S.r.l., within the boundaries of availability as laid out above, promises to deliver the same products as those seen and described on the website. The images on the website are provided to the Customer in order to facilitate their recognition of the products; due to variations in the packaging on the part of producer and seller, the pictures might not exactly match the aspect of the product that is eventually delivered.



DISPUTES AND APPLICABLE LAWS 

The civil disputes relative to the application, execution and interpretation of distance sales contracts fall under Italian jurisdiction. The distance contracts stipulated with TUIA S.r.l. are regulated by Italian law and the legal norms in force are applicable, unless otherwise expressly indicated.  



COMPLAINTS

For eventual complaints: 
info@tuia.it
0039 3208532789

TUIA S.r.L. apologizes for any eventual spelling, typing or text translation errors and is releived of any responsibility for material or psychological damages that may derive from said errors. 



DEFECTIVE MERCHANDISE / DAMAGED SHIPMENTS

Defective merchandise can be returned to TUIA S.r.l. within 10 days of the products’ delivery. The Customer is responsible for the shipping and packing costs relative to the return of defective merchandise. The defective merchandise will be resent or substituted with an analogous product agreed to by the customer or – if this is not possible (for example if the product in question is out of stock) – reimbursed. 

If visibly damaged packages are delivered by the courier (broken bottles or bottles visibly stained by the leaking of eventual broken bottles) it is indispensible to proceed with the following procedure: in the case of more than one package, refuse only the damaged packages by “signing conditionally” the couriers bill of parcel and notifying TUIA S.r.l. as soon as possible. Following the return of the damaged goods, TUIA S.r.l. will prepare a new shipment or will substitute the merchandise with an analogous product or - if this is not possible (for example if the product in question is out of stock) – will arrange for the reimbursement of the damaged merchandise; if, on the other hand, the shipment is composed of only one package, refuse the delivery and TUIA S.r.l. will arrange for the return as well as the new shipment.  previously mentioned, if the defective or damaged product in question is out of stock, it will be the responsibility of both parties to agree on an eventual product substitution and in the lack thereof TUIA S.r.l. will arrange to reimburse the relative sum.

The eventual shipping costs for the return to sender of the damaged package and the resending of the new package are completely at TUIA S.r.l.’s expense.